Privacy Policy and SMS Terms of Service
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- Privacy Policy and SMS Terms of Service
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Future Smiles Denture Clinic Ltd. ("Future Smiles," "we," "us") respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and the terms that apply to our text messages (SMS). It applies to our website at calgarydentureclinic.net, our online forms, and our SMS program.
We handle personal information in line with Alberta's Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.
Information we collect
We collect only the information we need to provide care and run our clinic:
- Contact details: your name, phone number, email address, and mailing address.
- Appointment information: requested dates and times, the service you are interested in, and messages you send us through our forms.
- Health and treatment information: details you share with us about your oral health, dentures, and treatment history when you become a patient.
- Insurance and billing information: insurance provider details needed to process claims and payments.
- SMS consent records: the date, time, and method you opted in to receive text messages.
- Website data: basic technical information such as browser type, device, and pages visited, collected through cookies and analytics tools.
How we use your information
We use your personal information to:
- Book, confirm, and remind you of appointments.
- Provide denture care and keep accurate treatment records.
- Process insurance claims and payments.
- Respond to your questions and requests.
- Send SMS messages you have agreed to receive (see SMS Terms of Service below).
- Improve our website and services.
- Meet our legal and professional obligations.
We do not sell your personal information.
Who we share your information with
We share personal information only when needed to provide our services or when required by law:
- Service providers who help us run the clinic, such as our booking, messaging, website, and practice management software providers. They may only use your information to provide services to us.
- Insurance providers to process your claims, with your consent.
- Dental laboratories and other health professionals involved in your care, with your consent.
- Regulators or authorities when required by law.
SMS consent is not shared with third parties or affiliates. We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Future Smiles Denture Clinic. This includes SMS messages for customer care.
Types of messages you may receive:
- Appointment confirmations and reminders
- Rescheduling and cancellation notices
- Responses to your questions and customer care messages
- Notifications that your dentures or repairs are ready for pickup
- Follow up messages after your appointment
Message frequency may vary. Message and data rates may apply.
To opt out at any time, text STOP. Reply STOP to any message to stop receiving texts. You will receive one final message confirming you have been unsubscribed.
For assistance, text HELP or visit our website at https://calgarydentureclinic.net/.
Consent to receive SMS messages is not a condition of receiving care. Carriers are not liable for delayed or undelivered messages.
How we protect and keep your information
We use physical, technical, and administrative safeguards to protect your information, including secure systems and limited staff access. We keep patient records for as long as required by our professional and legal obligations, then dispose of them securely.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to certain uses, such as SMS messages, at any time.
Contact us
For privacy questions or requests, contact:
Future Smiles Denture Clinic Ltd. Phone: (403) 475-0016 Email: reception@futuresmiles.ca Website: https://calgarydentureclinic.net/
We may update this policy from time to time. The latest version will always be posted on this page with the date it was last updated.
